Interview Plan/Script

Intro:

Thank you for participating in this interview. As I explained earlier, we are really interested in how people/facilitators feel facilitating remote/hybrid (Miro) workshops and what are their biggest challenges and problems? Talking with you helps us to understand it better. So, we really appreciate you taking the time to talk with us.

In this interview I want to focus on your experience on facilitating remote/hybrid (Miro) workshops so, of course, there are no right or wrong answers. It also means you are more than welcome to tell us if there is something that needs to be improved.

The interview should take no more than an hour, depending on how much we talk. And just to get the formalities out of the way I want to tell you that this interview is voluntary and that you can opt-out at any time for any reason. I also want to tell you that everything you say is anonymized; so, if I share some quotes from the interview with my colleagues, they will not know who said them.

Finally, I want to ask if I can record the video and audio from our interview? I’m not going to share the recording with anyone. It’s just that it will help me to focus on what you are saying if I don’t have to take all my notes while we are talking. You have my guarantee that I will delete the recording when I am done taking notes.

Human Questions

Tell me about your role at work
Tell me about the team you work on
What does a typical day at work look like for you?

Fact

How often do you participate/facilitate workshops?
Can you start by telling me which type of remote workshopping tools do you use?
Tell me about last time you use Miro/any other workshopping tool
Where was it : remote/hybrid/office?
What motivated you to..
How big was the team ?
What type of workshop it was
Were there any problems with..
Was it easy/fun/difficult
What device do you use for workshopping with Miro?
Why those?
Can you give me an example of when..
Which Miro features do you use the most? and why?
Which tools you and workshop participants do you use the most and why? (f.e sticky notes, voting dots, emojis etc.)
Which plugins do you use? and why?

Opinion

Positive experience:

Can you tell about the last time you used MIRO: how it was?

Positive experience:

Tell me about your positive / fun / engaging experience. And why IT was engaging .. fun
What did you like about it, Why it was so positive? [workshopping with Miro/hybrid experience]?
What's most exciting about using our product?
Why did you like Miro workshopping

Negative experience

Can you tell me about the last time you had a negative experience with Miro?
What do you dislike about [workshopping with Miro/hybrid experience]?
What's the hardest part about [workshopping with Miro/hybrid experience]?
What happened?
What's most frustrating about using our product?
What could be easier about [X task]?
How do you currently solve [hybrid workshopping]? Walk me through each step of the process.
Have you considered using a competitior instead of our product? Why or why not?
What do you wish our product could do that it can't today?

Wrap-up

I think I have asked all the questions I could think of. Do you have anything to add that you feel we have not covered? Then I just want to thank you so much for talking to me. Learning about how to [...] will really help us understand how...

If you think of anything else or you have any questions, you are more than welcome to get in touch. I also want to ask if we can contact you again if we think of other questions or if something is unclear. Is that all right?